A qualitative study on the digital learner’s perspective

Digital Learning has gradually earned the respect of L&D teams and digital learners in the most successful and innovative companies throughout the world. Thanks to a decade of major advances in learning methods, along with a rapid acceleration in digital transformation in 2020, Digital Learning has become de rigueur for a successful learning strategy.

Driven by changes – educational, technological, organizational – we are pushed to constantly reconsider the learning solutions we develop. But where do the digital learners fit into all of this?

In order to have a better understanding of the expectations and perceptions of digital learners, CrossKnowledge commissioned an independent specialist firm to conduct a qualitative study.

The representative sample was taken from 4 markets with diverse cultures and maturity levels in terms of distance learning practices (United States, United Kingdom Germany and France).

While the questions that preoccupy learners are perhaps not a surprise for most training professionals, they are being asked in a new context and with a focus on Digital Learning practices.

What perceptions do digital learners have of skills training, and more specifically of distance learning? How do they expect to be trained, and on which subjects? Discovering their perspective is essential knowledge for making better strategy decisions.

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          Michel Diaz,
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