Delivering operational and service excellence at Salomon

How do you deliver consistent and regular training that is flexible, engaging and has mobile accessibility to retail staff in stores?

Salomon’s parent company, Amer Sport, had already partnered with CrossKnowledge to help design and launch their online learning platform to effectively train their office staff. This time the focus was on training retail teams in order to deliver best-in-class customer service, drive sell-through, and exceed the high standards of the Salomon brand. CrossKnowledge helped Salomon develop a corporate university that could provide consistent training, course tracking, and knowledge testing, while allowing for the accurate measurement of impact and follow-up training.

Results :

85%

Connection rate for teams

159

Courses

4.4/5

Learner satisfaction rate