Listening Skills: The Key to Team Success

In the 2nd webinar of our series focusing on the top 3 people challenges, we will take a deep dive on listening skills. Join our expert Natalie Harvey, Learning & Performance Consultant and Coach for this interactive workshop. Natalie will share her experiences and learning on this topic from her role as former deputy director of L&D for Saint Gobain.

Why are listening skills so important?

Good listeners obtain a better understanding of people and situations, so surely it follows that good managers need to be good listeners.

Within this webinar Natalie will be referencing the work of Julie Starr and Stephen Covey.
Julie Starr, in her book ‘The Coaching Manual’ 4th Edition, asserts that “The art of listening is generally misunderstood as a behavior and underrated as a skill.”
Stephen Covey [The Seven Habits of Highly Successful People] explains that people often do not listen in a conversation, instead, they rush to talk and give advice or opinion.
This is a crucial but often underrated skill for all team members. Good listening skills can elevate your team relationships to the next level and provide a better understanding of situations which can boost organizational success.

Featured Expert

    • Natalie Harvey.png
    • Natalie Harvey

      Learning Consultant & Coach (ICF, FLPI, MCIPD)


The listening skills covered in this interactive webinar:

  • Cosmetic – A type to avoid as this refers to pretending to listen
  • Conversational – An everyday listening skill of listening and thinking of your response
  • Active / Attentive – Where the listener takes more effort to listen and absorb information
  • Deep – Takes into account things such as body language and patterns in language